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Term of Service

These Terms of Service (“Terms”) govern access to and use of the website gpdtcsolutions.com and the business services provided by GentlePath Solutions LLC, doing business as GP Solutions (“GP Solutions,” “we,” “our,” or “us”).

By accessing our website, requesting information, engaging our services, or entering into a service agreement with GP Solutions, you acknowledge that you have read and agree to these Terms.

1. About GP Solutions

GP Solutions provides business process outsourcing and ecommerce support services designed to help businesses improve customer engagement, recover potential revenue, and support customer relationships.

Our services may include:

Specific services, responsibilities, pricing, deliverables, and performance expectations will be defined in a separate proposal, statement of work, service agreement, or other written agreement between GP Solutions and the client.

2. Business-to-Business Services

GP Solutions primarily provides services to businesses, organizations, ecommerce brands, and other commercial clients.

Our website and services are not intended primarily for personal, household, or consumer use.

Individuals contacting GP Solutions on behalf of a company represent that they have appropriate authority to communicate with GP Solutions and, where applicable, enter into agreements on behalf of that organization.

3. Service Engagement

A prospective client may be required to complete an onboarding process before services begin.

Depending on the engagement, onboarding may include:

Services will begin only after GP Solutions determines that the account is operationally ready and any required agreement, payment, deposit, or authorization has been completed.

4. Setup and Onboarding Fee

GP Solutions may charge a one-time setup or onboarding fee.

This fee may cover activities including:

Unless otherwise stated in writing, setup and onboarding fees are non-refundable once onboarding work has begun.

The specific amount will be disclosed in the client’s proposal or service agreement.

5. Trial Period

Qualified new clients may be offered an initial two-week trial period.

Trial terms may vary depending on campaign size, staffing requirements, customer volume, technical integrations, and other operational factors.

During the trial period, compensation may be primarily performance-based or structured according to mutually agreed terms.

The purpose of the trial period is to allow GP Solutions and the client to evaluate campaign performance, operational compatibility, customer response, and potential scalability.

A trial does not guarantee specific revenue, conversion rates, sales volume, or future results.

Following the trial, both parties may determine whether to proceed with a longer-term service arrangement.

6. Ongoing Pricing Structure

Following a successful trial and execution of a longer-term service agreement, GP Solutions may use a pricing structure consisting of:

Monthly Base Service Fee + Performance-Based Compensation

The monthly base service fee may cover expenses associated with:

Performance-based compensation may be calculated as an agreed percentage of recovered revenue, completed transactions, qualified conversions, or another measurable performance metric specified in the client’s agreement.

The exact pricing formula, percentages, thresholds, payment schedules, and definitions of qualifying performance will be stated in the applicable proposal or service agreement.

7. Definition of Recovered Revenue

When compensation is based on recovered revenue, the applicable client agreement should define how recovered revenue is calculated.

Depending on the campaign, recovered revenue may include purchases or transactions reasonably attributable to GP Solutions’ outreach efforts.

The parties may agree to use data from ecommerce platforms, CRM systems, payment systems, attribution tools, or other mutually accepted records to determine performance.

Refunds, chargebacks, cancellations, duplicate transactions, fraudulent transactions, or other excluded transactions may be deducted from qualifying revenue where specified in the client agreement.

The client agrees to provide GP Solutions with reasonable access to accurate reporting necessary to verify performance-based compensation.

8. Invoicing and Payment

Payment terms will be specified in the applicable proposal, invoice, statement of work, or service agreement.

Invoices may include:

Clients are responsible for paying invoices by the stated due date.

Late or unpaid balances may result in:

GP Solutions reserves the right to charge reasonable late fees or collection costs where permitted by law and stated in the applicable agreement.

9. Client Responsibilities

Clients agree to provide accurate, lawful, and reasonably complete information necessary for GP Solutions to perform its services.

Clients are responsible for:

GP Solutions is not responsible for losses caused by inaccurate, incomplete, outdated, or misleading information supplied by the client.

10. Customer Data

Clients may provide GP Solutions with customer information necessary to perform contracted services.

The client represents that it has the lawful right to provide such information to GP Solutions and authorize its use for the agreed services.

GP Solutions will use customer information primarily for performing authorized services and legitimate operational purposes.

Customer information will not be sold by GP Solutions as an independent commercial database.

Additional data protection, confidentiality, or processing requirements may be included in a separate agreement where appropriate.

11. Communication Compliance

Clients are responsible for ensuring that customer contact lists and outreach campaigns comply with applicable laws, regulations, industry requirements, and customer consent obligations.

GP Solutions may require clients to confirm or document that contact lists have been lawfully obtained and may be used for the intended campaign.

GP Solutions reserves the right to refuse, suspend, or discontinue campaigns that it reasonably believes may violate applicable laws, platform rules, contractual restrictions, or consumer protection requirements.

12. No Guarantee of Results

GP Solutions works to improve customer engagement and support revenue recovery; however, business results depend on numerous factors outside our control.

These factors may include:

Accordingly, GP Solutions does not guarantee:

Any historical performance figures, case studies, examples, or projections are provided for informational purposes and do not guarantee future performance.

13. Performance Metrics

Performance information may be monitored through client systems, GP Solutions systems, third-party software, or mutually agreed reporting methods.

Both parties agree to work in good faith to resolve discrepancies involving performance attribution, revenue calculations, or reporting.

The reporting method identified in the applicable client agreement will control where conflicting attribution data exists.

14. Independent Contractor Relationship

GP Solutions operates as an independent contractor.

Nothing in these Terms creates:

between GP Solutions and the client unless specifically agreed otherwise in writing.

GP Solutions remains responsible for managing its personnel, contractors, agents, and operational resources.

15. Confidentiality

During a business relationship, either party may receive confidential or proprietary information belonging to the other party.

Confidential information may include:

Each party agrees to use reasonable measures to protect confidential information and to use such information only for legitimate purposes associated with the business relationship.

More detailed confidentiality requirements may be included in a separate service agreement or nondisclosure agreement.

16. Intellectual Property

Unless otherwise agreed in writing, GP Solutions retains ownership of its proprietary materials, including:

Clients retain ownership of their trademarks, customer databases, product information, and proprietary business materials provided to GP Solutions.

Ownership of custom materials specifically developed for a client will be determined by the applicable written agreement.

17. Website Content

Information published on gpdtcsolutions.com is provided for general business and informational purposes.

GP Solutions makes reasonable efforts to maintain accurate information but does not guarantee that all website content will always be complete, current, or error-free.

Website content may be updated, removed, or changed without prior notice.

18. Third-Party Platforms

GP Solutions may use or integrate with third-party platforms, including ecommerce systems, communication providers, CRMs, analytics tools, hosting providers, and payment systems.

GP Solutions does not control the operation or availability of third-party platforms and is not responsible for interruptions, outages, errors, security incidents, or policy changes caused by third-party providers.

Clients remain responsible for complying with the terms and policies of platforms they authorize GP Solutions to access.

19. Suspension or Termination

Either party may terminate an ongoing business relationship according to the termination provisions stated in the applicable service agreement.

GP Solutions may immediately suspend or terminate services when reasonably necessary due to:

Outstanding fees incurred before termination remain payable.

20. Limitation of Liability

To the fullest extent permitted by applicable law, GP Solutions will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use of our website or services.

This may include loss of:

except where liability cannot legally be limited.

Where permitted by law, GP Solutions’ total liability arising from a specific service engagement will be limited as stated in the applicable service agreement.

21. Indemnification

To the extent permitted by law, a client agrees to indemnify and hold harmless GP Solutions from claims, damages, liabilities, penalties, or expenses arising from:

Specific indemnification obligations may be further defined in the applicable service agreement.

22. Governing Law

Unless otherwise stated in a separate written agreement, these Terms will be governed by the laws of the State of New Jersey, without regard to conflict-of-law principles.

Any dispute involving a specific client engagement may also be subject to the dispute-resolution provisions contained in the applicable service agreement.

23. Changes to These Terms

GP Solutions may update these Terms periodically to reflect changes to our services, business operations, legal obligations, or website practices.

The revised Terms will be posted on this page with an updated “Last Updated” date.

Continued use of our website following publication of updated Terms constitutes acceptance of the revised website terms.

Changes affecting an existing signed client agreement will be handled according to that agreement.

24. Entire Agreement

For website visitors, these Terms and the GP Solutions Privacy Policy constitute the applicable terms governing use of our website.

For paying clients, the applicable signed service agreement, statement of work, proposal, or other written agreement will control where its terms differ from these general website Terms.

25. Contact Information

Questions regarding these Terms may be directed to:

GentlePath Solutions LLC
Doing Business As: GP Solutions
Website: gpdtcsolutions.com
Email: *info@gpdtcsolutions.com
New Jersey, United States

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